FAQ
Q: HOW LONG FOR PROCESSING?
A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email.
Q: HELP! MY TRACKING NUMBER ISN'T UPDATING!
A: We appreciate your patience! Typically, tracking numbers start updating within 3-5 days as they undergo processing. Rest assured, your order is in progress, and you'll receive timely updates soon..
Q: HOW LONG DOES SHIPPING TAKE?
A: Please allow up to 2 days for your order to be processed, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For United States and International orders, it will normally take about 1-3 weeks depending on volume.
Q: WHY DOES SHIPPING TAKE SO LONG?
A: Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship direct to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Q: I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... WHAT'S HAPPENING?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: DOES LUSHLY PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: HOW CAN I GET IN CONTACT WITH YOU?
A: We handle customer service through email. You can send us an email at hellolushes@gmail.com with any questions or concern that you have.
Q: WHAT ABOUT REFUNDS?
A: We offer refunds if 1. You decide you don't want to purchase anymore within 24 hours, 2. Your item takes longer than the estimated delivery time or it is damaged.
If you need a replacement due to shipping damages - we are always more than happy to replace it for free!